Your Villa will normally be available after 14:00 on the day of arrival and, to ensure the accommodation can be prepared for new guests, must be vacated no later than 11:00 on the day of departure. All possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our customers is our concern, we reserve the right to impose supplementary charges if the property is not vacated by the time stated.
Transfer to Your Villa
Some Villas offer a complimentary Private transfer service to and from the Airport/Port. Guest will be welcomed upon arrival and escorted to the Property. (Please note that special offers and other villas rates may exclude transfers or additional cost may apply). Approximately three weeks prior to arrival at your chosen property you will receive Transfer & Accommodation details Transfers.
Complimentary Welcome Pack
Upon arrival we provide you with a welcome pack which will include the basic 'start up' supply of items such as tea, coffee, milk, sugar, bread, water, and juice (contents may vary according to location). If you have any specific requirements, please let us know in advance and we will try to arrange for these items to be pre purchased for you (must be pre-arranged and paid for in resort). Some items may not be available.
Laundry and Linen
Linen for the property is changed every 3 days and towels are changed daily. If you have any personal laundry, in some cases the local maid will be happy to assist for a small extra charge payable locally.
Pool and Beach Towels
Towels are provided.
Health and Safety
Our Guest health and safety is a priority and we work very hard to ensure that a high level of safety is always maintained. It is important to remember however, that many of our villas are buildings of character, and whilst they meet all local safety requirements, these may differ from those you enjoy back home. We ask you to familiarize yourself with the property on arrival, particularly when traveling with children and infants. Please raise any concerns you may have with our Management in resort.
Ants, Mosquitoes and Other Unwanted Insects
As in all countries which enjoy warm sunny climates you may at certain times of the year experience problems with insects, particularly with ants and mosquitoes. Ants - It is advisable that food or crumbs are not left out either in kitchens or on terraces/balconies as this attracts ants and/or other unwanted insects. In some rural areas, you are expected to "drop off" your own rubbish at dustbins usually situated close by. Please ensure rubbish is disposed of quickly without causing any build up which may attract insects. Mosquitoes are also prevalent at certain times of the year and you may need to take suitable precautions especially in the evenings and during the night.
Most of our properties enjoy private swimming pools/Jacuzzi. Please take great care by the pool area, especially if under the influence of alcohol, as accidents may and sometimes do occur. We recommend that you do not dive into the swimming pool or use while under the influence of alcohol. Children must be supervised in the swimming pool area at all times. Pool heating, (where available) must be requested at time of booking: this will be subject to an additional charge payable locally to our management company. Failure to pay in resort will result in a deduction from your key deposit.
Prices in this programmed are based on a night-per-house stay, unless otherwise stated. Other durations will be considered subject to availability and season. Start days for rentals vary from location to location - please check at time of reservation/enquiry.
Building works and resulting disturbance from sites close to any properties featured in our programme may occur at any time during the year. Some resorts are continuing their development and local works may be taking place or may be planned. Where we are aware in advance that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment, we will advise you. We will endeavor to offer you alternative villa accommodation (with you paying or receiving a refund in respect of any price difference) or if we are unable to offer you similar accommodation, we will refund all money paid for your villa/apartment (excluding insurance premiums and any amendment charges or any ancillary costs such as flights or car-hire). We cannot have control over building work and, due to its often intermittent nature, is not always aware when it may commence. Should building work commence during your stay, we regret we cannot accept any responsibility or liability, however, you should contact our management company and we will endeavor to find alternative accommodation.
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